Transforming Institutions Through Digital Excellence

A premier software engineering and institutional digitization company delivering high-impact, scalable digital solutions across East Africa.

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Executive Summary

BIGB Technology Limited stands as a premier software engineering, systems integration, and institutional digitization company headquartered in Nairobi, Kenya. We specialize in delivering high-impact, scalable, and secure digital solutions tailored for:

  • Public institutions seeking modernization
  • Educational establishments transforming learning
  • Government agencies improving service delivery
  • Private enterprises optimizing operations

Our expertise combines global technical standards with local contextual insights, enabling us to provide comprehensive digital transformation services—from initial audits and analysis through implementation, training, and ongoing support.

Our multidisciplinary team brings together software development, systems integration, and institutional knowledge to deliver transformative solutions.

Company Overview

Founded to address the growing demand for contextually relevant, African-built technology systems, BIGB has emerged as the partner of choice for enterprises seeking digital excellence across East Africa.

Legal Structure

Incorporated in Kenya as BIGB Technology Limited with headquarters at 38 Raphta Road, Westlands, Nairobi

Solution Portfolio

ERP solutions, education systems, integrated payment platforms, IT audits, and productivity applications

Industry Focus

Public Sector, Education, Finance, and Enterprise Services with specialized domain expertise

Vision, Mission, and Core Values

Vision

To be Africa's most trusted digital transformation partner—empowering institutions through scalable, secure, and impactful technology.

Mission

To architect and deliver integrated systems that unify processes, empower users, and support institutional and national growth.

Core Values

Excellence in Execution

Delivering solutions that exceed expectations through rigorous engineering and meticulous attention to detail.

Contextual Innovation

Creating technology that responds to local realities while incorporating global best practices.

Human-Centered Design

Prioritizing user needs in every aspect of our technology solutions.

Integrity & Transparency

Building trust through honest communication and ethical business practices.

Sustainable Impact

Creating lasting value through solutions that grow with our clients and communities.

Leadership Team

Our leadership brings together decades of experience in software architecture, public-private collaboration, enterprise development, and technology consulting within the East African context.

Mr David Kimosop

Mr David Kimosop

Chairman

20+ years in enterprise software development and public sector digital transformation initiatives across Kenya and East Africa.

Mr Karthik Nagarajan

Mr Karthik Nagarajan

Chief Executive Officer

Former systems architect for major financial institutions with expertise in scalable cloud infrastructure and security compliance.

BIGB is guided by a board with extensive experience spanning East Africa and India, bringing global perspective with local expertise.

Key Partnerships and Strategic Alliances

BIGB has established strategic partnerships across multiple sectors to enhance our service delivery and expand our technological capabilities:

Technical Vendors

Cloud infrastructure providers, security compliance platforms, and specialized software vendors

Educational Institutions

Universities, technical colleges, and innovation hubs for research and talent development

Infrastructure Providers

Data center operators, connectivity partners, and hardware suppliers

Professional Networks

Industry associations, technical communities, and certification bodies

Through these collaborative relationships, we successfully deliver multi-agency projects, co-develop solutions with institutions, and enable access to digital infrastructure for underserved sectors.

Core Business Pillars

Our specialized service areas work in concert to deliver comprehensive digital transformation:

Enterprise Software Development

Custom applications tailored to organizational workflows and compliance requirements

Institutional Capacity Building

Training and knowledge transfer to ensure sustainable digital adoption

API and Payment Gateways

Secure transaction infrastructure and system interoperability solutions

Education Management Systems

End-to-end platforms for academic institutions and educational networks

ERP and Productivity Suites

Integrated business management solutions for operations optimization

Government Systems

Specialized implementations for public sector efficiency and transparency

Institutional Technology Enablement

We design and implement enterprise-grade solutions for large-scale institutional needs, supporting digital mandates through collaborative project models.

IT Infrastructure Planning

Comprehensive assessment and architecture development aligned with institutional goals

Software Delivery

Custom development and deployment of solutions tailored to specific organizational needs

Knowledge Transfer

Systematic capacity building to ensure internal teams can maintain and extend systems

Technical Support

Ongoing assistance and optimization to maximize technology investment value

Our institutional enablement approach ensures that technology investments deliver sustainable operational improvements while building internal capacity. We specialize in managing complex digital transformations for institutions with distributed operations, multiple stakeholders, and legacy system challenges.

Education Technology & Academic Integration

Our comprehensive education platform connects learning institutions with governments, donors, banks, and students through integrated digital infrastructure.

Education ERP

Unified platform integrating academic management, financial operations, and administrative functions

  • Student information management
  • Financial accounting and reporting
  • Administrative workflows and approvals
  • Resource allocation and scheduling

Student Financing

API bridges connecting educational institutions with financial service providers

  • Scholarship management
  • Tuition processing
  • Loan disbursement
  • Payment reconciliation

Learning Management

Interactive digital learning environments supporting modern pedagogical approaches

  • Course content delivery
  • Assessment and grading
  • Student engagement analytics
  • Blended learning support

Digital ID Systems

Secure identity management for academic credentials and institutional access

  • Digital transcripts
  • Attendance tracking
  • Credential verification
  • Campus access control

ERP and Productivity Platforms

Our full-stack ERP systems are designed to be modular, role-based, and adaptable to multi-branch operations across diverse business environments.

Human Resources & Payroll

Employee management, payroll processing, performance evaluation, and talent development tracking

Finance & Procurement

Accounting, budgeting, expense management, vendor relationships, and purchasing workflows

Inventory & Asset Management

Stock control, asset tracking, maintenance scheduling, and depreciation management

CRM & Communications

Customer relationship management, communication tracking, and engagement analytics

Task & Workflow Management

Project tracking, time management, approval flows, and productivity monitoring

System Integration Services

BIGB specializes in full lifecycle integration between legacy systems, third-party platforms, and government APIs. Our integration work addresses critical operational challenges:

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Reduction in Manual Data Entry

Eliminating data silos between departments

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Real-time Data Availability

Across previously disconnected departmental systems

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Faster Reporting Cycles

With integrated data sources and automated analytics

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Resource Reallocation

From manual processes to strategic initiatives

Through automated system integrations and data synchronization:

  • Automating data synchronization across platforms
  • Streamlining reporting and analytics
  • Enabling cross-functional workflows
  • Improving data interoperability and accessibility

IT Audits & Gap Analysis

We conduct comprehensive technology audits for both private and public institutions to evaluate current capabilities and identify optimization opportunities.

Current System Evaluation

Thorough assessment of existing IT infrastructure, applications, data flows, and operational processes

Gap and Performance Analysis

Identification of efficiency bottlenecks, security vulnerabilities, and capability shortfalls

Strategic Roadmap Development

Prioritized recommendations and implementation planning for digital improvement initiatives

Implementation Support

Technical guidance and project management for executing the recommended improvements

Our audit methodology aligns with international frameworks including COBIT, ITIL, and ISO 27001, while adapting to local regulatory requirements and operational contexts. Audit deliverables include detailed documentation, executive summaries, risk assessments, and prioritized recommendation matrices.

Digital Payment Gateways & Financial APIs

Our payment platforms support diverse financial transaction needs for institutions across education, government, and enterprise sectors.

Tuition Collection Systems

Secure payment processing for educational institutions with real-time reconciliation and automated receipting

Revenue Sharing Architecture

Configurable distribution rules for multi-stakeholder transactions with transparent allocation tracking

Grant Disbursement Platforms

Controlled fund distribution with compliance verification and reporting for donor organizations

Fee Reconciliation Engines

Automated matching of payments against invoices with exception handling and audit trails

All financial systems are built with security, scalability, and auditability as core design principles, ensuring compliance with relevant financial regulations.

Training & Capacity Building

Effective knowledge transfer is integrated into every implementation to ensure sustainable adoption and self sufficiency. We run structured upskilling programs tailored to different stakeholder groups:

1

Institutional Staff Training

Comprehensive system operation and administration training for internal IT teams and end users

2

Community Tech Workshops

Digital skills development for community stakeholders and ecosystem participants

3

Student Technology Programs

Digital literacy and system utilization courses for educational institution students

4

Advanced Administrator Certification

In-depth technical training for system administrators responsible for maintenance and extension

Training is embedded into every implementation phase, with comprehensive documentation, hands on workshops, and ongoing support resources.

Government & Parastatal Support Services

BIGB delivers specialized technical services for government agencies and parastatals, with expertise in navigating public sector requirements.

Technical Backstopping

Providing expert resources to supplement government IT teams during critical projects or system transitions. Our specialists work alongside public sector staff to ensure knowledge transfer while maintaining operational continuity.

Custom Development

Creating purpose-built applications that address specific government functions and public service delivery needs. We develop systems aligned with policy requirements and interoperability standards established by central government authorities.

System Management

Offering ongoing operational support for critical government systems through service level agreements. Our managed services approach ensures reliable performance while building internal capacity for eventual self-sufficiency.

Our extensive public-sector experience ensures alignment with government compliance frameworks, policy goals, and citizen service priorities.

Multi-Tenant SaaS Architecture

Our systems are designed with cloud-optimized, multi-tenant configurations to efficiently serve distributed entities under unified control structures.

Cloud Optimization

Systems architected for efficient resource utilization in cloud environments with auto-scaling capabilities

Multi-Branch Support

Hierarchical administration with location-specific configurations while maintaining central oversight

Centralized Updates

Simultaneous system improvements across all locations without disrupting customizations

Data Segregation

Secure separation of tenant data with controlled sharing for authorized cross-entity reporting

This architecture ensures cost-efficiency and simplified updates for clients managing networks of schools, offices, or departments across multiple locations. Clients typically report 40-60% reduction in IT management costs after migrating to our multi-tenant platforms from individual instance deployments.

Approach to Digital Transformation

We follow a comprehensive five-stage transformation model designed to ensure successful technology adoption and sustainable impact:

1. Audit & Discovery

Comprehensive assessment of current systems, processes, capabilities, and pain points

  • Stakeholder interviews
  • Process mapping
  • System inventory
  • Data flow analysis

2. Co-Design with Stakeholders

Collaborative solution design with key user groups and decision makers

  • Requirements workshops
  • Prototype testing
  • User experience feedback
  • Technical review sessions

3. Agile Implementation

Iterative development and deployment with frequent feedback cycles

  • Sprint-based delivery
  • Continuous integration
  • Regular demos
  • Incremental adoption

4. Capacity Building

Comprehensive training and knowledge transfer to ensure self-sufficiency

  • Role-based training
  • Administrator certification
  • Documentation delivery
  • Hands-on workshops

5. Performance Monitoring

Ongoing assessment and optimization of system performance and user adoption

  • Usage analytics
  • Performance metrics
  • Feedback collection
  • Continuous improvement

Technology Stack

Our technology ecosystem is built on modern, scalable frameworks and tools that enable rapid development and reliable performance:

Backend Development

  • Python with Django framework
  • Node.js for microservices
  • Java for enterprise applications

Frontend Technologies

  • React for interactive interfaces
  • Vue.js for web applications
  • Tailwind CSS for responsive design

Mobile Development

  • Flutter for cross-platform apps
  • React Native for native performance
  • Progressive Web Apps (PWAs)

Database Systems

  • PostgreSQL for relational data
  • Supabase for backend-as-a-service
  • MongoDB for document storage

Cloud Infrastructure

  • AWS for enterprise deployments
  • Azure for government solutions
  • DigitalOcean for SME applications

Integration Technologies

  • REST APIs for system connectivity
  • Open Banking standards
  • Government API specifications
Our technology choices prioritize:
  • Scalability for growing organizations
  • Security by design principles
  • Performance in low-bandwidth environments
  • Offline functionality where needed
  • Interoperability with legacy systems
  • Open standards compliance

We maintain technology flexibility, selecting the right tools for each project's specific requirements rather than forcing a one-size-fits-all approach.

Product Suite Overview

Our core product portfolio addresses key institutional needs through purpose-built platforms:

BIGB Core ERP

Comprehensive enterprise resource planning system with finance, HR, inventory, and operations modules for business optimization

TaskPilot Productivity

Workflow and task management suite for improving operational efficiency and team collaboration

AuditScope Digital Auditor

IT assessment and compliance monitoring tool for system evaluation and risk management

EduBridge LMS & Finance

Integrated education management platform connecting academic, administrative, and financial functions for educational institutions

PaySync Gateway

Secure payment processing infrastructure with multi-channel collection, reconciliation, and disbursement capabilities

Integrate360 API Hub

System integration platform enabling seamless data exchange between disparate applications and services

Use Case Scenarios by Sector

Education Sector

  • Digital ERP for multi-campus management
  • Scholarship administration systems
  • Admissions and enrollment platforms
  • Learning management and assessment
  • Student financial services integration

Government Sector

  • Revenue collection automation
  • Regulatory compliance systems
  • Public service delivery platforms
  • Inter-agency data exchange
  • Staff portals and productivity tools

Health Sector

  • Electronic claims processing
  • Medical inventory management
  • Patient referral coordination
  • Healthcare facility administration
  • Public health data collection

Enterprise Sector

  • Integrated HR and payroll systems
  • Procurement and vendor management
  • Customer relationship management
  • Financial analytics and reporting
  • Enterprise resource planning

Implementation Methodology

Our implementation approach minimizes disruption while maximizing adoption and sustainable impact:

1. Modular Roll-out

Phased implementation of system components to maintain operational continuity while introducing new capabilities

  • Component prioritization
  • Parallel systems during transition
  • Controlled cutover planning

2. Data Migration

Careful transfer of existing information to new platforms with validation and verification

  • Data cleansing and preparation
  • Mapping and transformation
  • Verification and reconciliation

3. User Onboarding

Comprehensive adoption support to ensure users embrace and effectively utilize new systems

  • Role-based training sessions
  • Super-user development
  • Quick reference materials

4. Ongoing Support

Continuous technical assistance after deployment to ensure optimal system performance

  • Help desk services
  • Regular health checks
  • Performance optimization

Each implementation is supported by a dedicated project team with specialized expertise in:

  • Project management and coordination
  • Business analysis and requirements
  • Technical deployment and integration
  • Change management and training
  • Quality assurance and testing

Implementation timelines typically range from 3-12 months depending on project scope, complexity, and organizational readiness.

Data Security & Compliance

Our platforms are built with ISO-grade security measures to protect sensitive information and ensure regulatory compliance:

Access Controls

Role-based permission systems with granular control over data and functionality access

  • Multi-factor authentication
  • Privilege management
  • Session controls and timeouts
  • User activity logging

Data Encryption

Comprehensive encryption both in transit and at rest to prevent unauthorized access

  • TLS/SSL for all communications
  • AES-256 for stored data
  • Key management protocols
  • Encrypted backups

Disaster Recovery

Robust backup and recovery procedures to ensure business continuity

  • Automated backup scheduling
  • Geo-redundant storage
  • Recovery time objectives
  • Regular recovery testing

Audit Tracking

Comprehensive logging and monitoring of system access and changes

  • Immutable audit trails
  • Anomaly detection
  • Compliance reporting
  • Forensic capabilities

Innovation & Research

BIGB invests in continuous research and development to stay ahead of the digital curve and deliver cutting-edge solutions to our clients.

AI/ML Applications

Machine learning for predictive analytics, natural language processing for user interfaces, and intelligent automation of routine processes

Blockchain Solutions

Distributed ledger technology for secure transactions, credential verification, and transparent supply chain tracking

OCR & Document Intelligence

Advanced optical character recognition for automated data extraction from documents and forms

Predictive Analytics

Data-driven forecasting models for resource planning, risk assessment, and outcome prediction

Our innovation approach focuses on practical applications of emerging technologies to solve real-world challenges faced by our clients.

Innovation Partnerships

We collaborate with local universities, research institutions, and global technology partners to accelerate our R&D initiatives and bring cutting edge solutions to market. Each innovation is tested in controlled environments before being integrated into our product offerings, ensuring reliability and practical value.

Impact Measurement & Reporting

We help institutions track the tangible outcomes of their digital transformation initiatives through comprehensive measurement frameworks:

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User Adoption

Measuring system utilization, engagement patterns, and feature adoption rates to ensure technology investments are fully leveraged

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Operational Visibility

Quantifying improvements in data availability, reporting capabilities, and decision making insights

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Cost Efficiency

Tracking operational cost reductions, resource optimizations, and return on technology investments

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Service Outcomes

Measuring improvements in core institutional performance metrics and stakeholder satisfaction

Our impact reporting includes custom dashboards, periodic assessments, and comparative benchmarks to demonstrate progressive improvement over time.

Client Engagement & Support Model

Our support structure ensures clients receive timely assistance and maintain optimal system performance throughout the solution lifecycle.

Dedicated Project Teams

Each client engagement is assigned a consistent team familiar with their unique requirements and environment. This includes a project manager, technical lead, business analyst, and support specialists who build lasting relationships with client stakeholders.

Flexible Support Options

Support services are delivered through a combination of onsite presence and remote assistance, tailored to each client's preferences and needs. Our technical teams can work alongside client staff or provide virtual support through secure channels.

SLA-Backed Response

All support services are governed by clearly defined Service Level Agreements that establish response times, resolution targets, and escalation procedures. Performance against these SLAs is regularly reviewed and reported to ensure accountability.

Continuous Improvement

Client feedback is systematically collected and analyzed to drive ongoing enhancements to our solutions. This feedback loop ensures our platforms evolve to address emerging needs and incorporate valuable client insights.

Case Studies

Our track record includes successful implementations across diverse organizational contexts:

Institutional ERP Rollout

Client: Multi-campus educational institution

Scope: Comprehensive ERP implementation across 12 campuses, integrating finance, HR, and student records systems

Impact: 40% reduction in administrative overhead, 85% improvement in reporting accuracy, and creation of unified student experience across all locations

Government System Audit

Client: National regulatory agency

Scope: 8-week full-stack audit of existing systems with comprehensive reform roadmap development

Impact: Identified critical security vulnerabilities, developed 3-year modernization plan, and established performance benchmarks for future evaluation

School Group Integration

Client: Private school network

Scope: Unification of 25 schools under single platform with centralized management and standardized processes

Impact: Streamlined reporting to regulatory authorities, standardized quality of education delivery, and reduced IT management costs by 60%

Each case study represents our commitment to delivering measurable outcomes through thoughtful implementation and sustainable technology adoption.

Community & Sustainability Impact

BIGB actively contributes to community development and sustainable practices as core elements of our business model:

Youth Training Initiatives

Structured programs to develop digital skills among young people, including internships, mentorship, and specialized workshops for underrepresented groups in technology

Technology Evangelism

Active participation in technology conferences, community events, and educational programs to promote digital literacy and innovation across East Africa

Green ICT Practices

Implementation of environmentally responsible technology practices, including energy-efficient cloud configurations, hardware recycling programs, and paperless workflows

Local Capacity Development

Prioritization of local hiring and skills transfer in every project, ensuring sustainable technology management and reduced dependency on external consultants

Impact Metrics
  • 500+ youth trained in digital skills annually
  • 25% of staff time allocated to community initiatives
  • 80% reduction in paper consumption through digital workflows
  • 95% local employment across all operations

Our commitment to community development extends beyond corporate social responsibility—it's integrated into our business model and operational approach.

Internal Team Culture & Development

Our organizational culture prioritizes continuous learning, inclusive practices, and balanced work arrangements that support team member wellbeing.

1

Learning-First Environment

Dedicated time and resources for professional development, including technical certifications, conference attendance, and peer learning sessions

  • Individual learning budgets
  • Weekly knowledge sharing sessions
  • Technical mentorship programs
2

Inclusive Hiring Practices

Commitment to building diverse teams that reflect the communities we serve, with deliberate outreach to underrepresented groups

  • Blind resume screening
  • Diverse interview panels
  • Apprenticeship opportunities
3

Hybrid Work Model

Flexible work arrangements that balance in-person collaboration with remote productivity, supported by digital collaboration tools

  • Core collaboration days
  • Remote-friendly infrastructure
  • Results-based performance evaluation
4

Cross-Border Collaboration

Active engagement with regional and global technology communities through open-source contributions and knowledge exchange

  • Open-source project participation
  • Regional tech community leadership
  • International partnership programs

Strategic Growth Roadmap

Our strategic plan for 2025-2027 focuses on expanding our impact across East Africa while deepening our technological capabilities:

1

Product Localization

Expand platform availability and localization across East African markets

  • Language support expansion
  • Regulatory compliance frameworks
  • Country-specific integrations
  • Local payment methods
2

Research Lab Launch

Establish dedicated data research laboratory for African digital innovation

  • Academic partnerships
  • Applied research projects
  • Publication of findings
  • Innovation prototyping
3

Sector Diversification

Launch specialized platforms for high-impact sectors with unique requirements

  • Healthcare management systems
  • Climate and environmental monitoring
  • SME business platforms
  • Agricultural technology solutions
4

Client Base Expansion

Grow institutional client portfolio to 100+ organizations across the region

  • Strategic account development
  • Partner channel expansion
  • Industry vertical specialization
  • Solution packaging for SMEs

Contact Information

Headquarters

BIGB Technology Limited
38 Raphta Road, Westlands
Nairobi, Kenya

Email

info@bigb.co.ke

Phone

+254-729364763

Website

www.bigb.co.ke

Office Hours: Monday - Friday: 8:00 AM - 6:00 PM EAT | Saturday: 9:00 AM - 1:00 PM EAT

Virtual meetings available by appointment

We welcome inquiries from institutions seeking digital transformation partners. Our team is available for consultations, demonstrations, and detailed discussions about your specific needs.

Appendices

Business Documentation

  • Certificate of Incorporation
  • Business Registration Documents
  • Tax Compliance Certificates
  • Professional Association Memberships

Compliance Certifications

  • Data Protection Compliance Certificate
  • Information Security Management System
  • Quality Management Certifications
  • Industry-Specific Compliance Documents

Project Documentation

  • Past Project Snapshots and Case Studies
  • Client Testimonials and References
  • Implementation Methodology Details
  • Sample Project Timelines and Milestones
  • Operational Templates
  • Training Templates and Curricula
  • Sample Service Level Agreements
  • Support Process Documentation
  • Implementation Checklists and Protocols

Detailed appendices are available upon request and may be provided under appropriate confidentiality agreements. Some documentation may require specific authorization for distribution.